![]() Breaking the mold for the first time in generations, the XM5 look notably different from their predecessors. The most obvious difference between these headphones is the physical design. The XM5 are even comfier than the previous generation. While you could argue the XM5 have a slight advantage with quick access to Spotify, I’ve never found that feature all that useful anyway, and otherwise it’s too close to call. Alexa can instead be set as a default voice assistant from within the app. The only difference relates to the physical command key next to the power button on the left ear cup: the XM4’s key can be programmed to alert Alexa instead of cycling through ambient sound options (ANC, off, and transparency mode), whereas the XM5 is primarily designed for ambient sound control. Each pair offers easy control over playback, calling, and volume control via responsive touch sensors on the right ear cup. Speaking of taps, the controls for both headphones are virtually the same as well. That said, the only major difference in features is the XM5’s Spotify Accessibility, which can be set up for quick access to the streaming service with a tap on the ear cup. There are some minor differences, based mainly around active noise canceling functionality the XM5’s adaptive ANC is designed to automatically adjust to your environment, while the XM4 offers an optimizer that customizes ANC via a series of test patterns. The controls and features in the XM4 are nearly identical to the latest pair. Quick Alert lets you touch the right earcup to dampen the music and turn on transparency mode, while engaging Speak to Chat will pause music whenever you raise your voice (including coughing and throat clearing, in my experience), all of which is again shared by each pair. There’s more to unlock on the headphones themselves. They share a feature designed to track your activities and tailor the ambient sound features (noise canceling and transparency mode) to your environment and each pair offers the same 20-point scale for transparency mode control. The app also lets you customize each pair in concert with Sony’s sonic environmental control features, and even provides analysis of your ears for Sony’s 3D Reality Audio service. Options include convenience features like multipoint connection (letting you easily swap between two source devices), a multi-band EQ with several presets, and the brand’s DSEE Extreme upscaling for upscaled audio streaming. Both of these premium pairs conjure the lion’s share of features from Sony’s excellent Headphones app, which will save your headphone settings even after you’ve changed devices. When it comes to features, there’s almost total parity across the board. The notification sound tells you when the Noise Canceling or Ambient Sound Control setting change.A mix of dual control keys and responsive touch controls make for a nearly flawless combination. ![]() When the Adaptive Sound Control is set to On, the Headphones Connect app detects where you are and what you are doing and adjusts the setting of the Noise Canceling or Ambient Sound Control. The image below shows the Headphones Connect app screen, using the WF-1000XM3 as an example. If this happens frequently, you can disable the touch sensor by changing the function of the touch sensor to None Assigned using the Headphones Connect app. This issue can be caused if the touch sensor is tapped inadvertently. The touch sensor is tapped inadvertently (for Truly Wireless headphones with touch sensors) The touch sensor is tapped inadvertently (for Truly Wireless headphones with touch sensors).When the Ambient Sound Control mode changes unexpectedly, check the following: ![]() Check the Applicable Products and Categories section of this article before starting these steps. IMPORTANT: This article applies only to specific products and/or operating systems.
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